Frequently Asked Questions (FAQ’s)
From where can I download apps?
You can download the FREE app from the Apple App Store: http://itunes.com/search
What is included with the free app downloaded from the Apple App Store?
This app gives you the ability to download a free sample issue and purchase, store, and read digital issues through iTunes. You can store as many digital issues as you'd like within the same app.
How do I get an issue in the app?
The sample issue is free to download. You can purchase annual subscriptions, monthly subscriptions, or download single digital issues within the app.
What is included with the digital issue purchase?
The full cover-to-cover version of the magazine including all advertisements, high resolution images with pinch & zoom, social sharing features, enhanced covers, enhanced tables of contents and in some cases enhanced advertisements with videos, hyperlinks, and special features.
Can I buy a new issue within the current app?
Yes, in-app purchasing is available. Once you have downloaded the app, you can purchase new issues and store them in the in-app library.
How do I know when a new digital issue is available?
You can opt-in to receive a notification when each new issue becomes available. To do this, tap on your iPad settings, and then tap on "Notifications." Tap on the app and set Alerts to "On." In order to read the new issue, you must purchase a single copy within the app or have a current monthly or annual subscription.
Why won't my issue download?
It may take longer to download depending on your Wi-Fi Internet connection. We recommend not using 3G connections. For best results, keep the app open while downloading your issue. If you switch to another app the download will be paused. If this happens, the download will continue from where it left off. Also, if the Internet connection is lost, the download will need to be started over. If you started a download that was purchased in the in App Store and it fails for some reason or you cancel it, you can restart the download by going to the Store tab and tapping the button on the issue. For technical questions or to report a problem downloading the app, contact email@example.com.
How do I delete an issue?
Perform a tap and long hold on the cover of the issue you wish to remove. A menu will appear. Select "Remove from iPad". To re-download a previously deleted issue, open the app and tap on the store tab. Find the issue you'd like to re-download and tap the buy button. You will be prompted to confirm your purchase and then immediately prompted to download again, free of charge.
Will deleting an issue free up storage space on my iPad?
Yes. You can access it again at any time by re-downloading the issue, free of charge.
Can I buy only a digital subscription?
Yes. Visit the Store tab in the app.
Does the digital issue expire?
No. Once you purchase the issue, it's yours to keep.
Can I share the digital issue with friends?
Currently, there are two sharing options available. You can share the app with friends via Facebook or email.